Troubleshooting Videos

At DE Fastlink, we want to make sure you enjoy the full potential of Broadband. These instructional videos are here to guide you through proper equipment setup and basic troubleshooting of your DE Fastlink system. If you have any questions not answered in these videos, contact Customer Service at 833-521-3278. Thank you for choosing DE Fastlink.

Troubleshooting you Wi-Fi

WiFi Not Working
Where to place your router
Start Up Equipment
Smart TV connection
Router lights displayed
Reboot your Residential Gateway (router)
Reboot your ONT (router)
Equipment failure after moving
Check the power and cables
Apple product Wi-Fi connection

Telephone VOIP Installation

Proper installation of VoIP